Returns & Privacy Policy
Returns & Refunds Policy
Because our products are handcrafted, perishable and often made to order, we do not offer refunds for change of mind once an order has been prepared or dispatched.
However, under Australian Consumer Law, you are entitled to a refund, replacement or store credit if the product you receive:
- is faulty or damaged
- is not as described
- is significantly different from what was ordered
- is nor fit for its intended purpose
If you order arrives damaged, incorrect or with a quality issue, please contact us within 12 hours of delivery and provide a clear photo of the issue. We will assess the claim and offer an appropriate resolution in line with Australian Consumer Law.
Because our products contain fresh food and edible items, we cannot accept returns for hygiene and safety reasons.
Privacy policy
We respect your privacy and are committed to protecting your personal information.
Your details are used only to:
- process your payment
- prepare your order
- arrange delivery or collection
We do not sell, rent or share your personal information for marketing purposes.
We may share your personal information with trusted service providers (such as couriers and payment processors) only when required to fulfil your order.
All customer information is handled securely and in accordance with Australian privacy laws.
We may update this policy from time to time, so please check this section periodically to ensure you are aware of any changes.